IRCTC Refund and TDR Rules Updated

ALL BEAM AGENTS NEED TO FILE FOR TDR BY SENDING MAIL TO agenttdr@irctc.co.in FROM THEIR REGISTERED EMAIL ADDRESS IN THE FORMAT GIVEN IN THE END.

IRCTC has updated their refund rules which will be in effect from 01/07/2013. TDR Rule has been updated as follows:


1. The TDR request mail shall now be emailed to: agenttdr@irctc.co.in and all the Partners would now send the TDR email to this new email only. The old mail Id of etickets@irctc.co.in shall NOT accept the TDR requests from 1-July-13 onwards.

2. TDR mail should come to as Individual PNR request that is one mail would have one PNR for TDR Filing. This means sub-agent should ensure to email for TDR as and when the request comes. Multiple TDR requests in one mail shall NOT be acceptable. Bulk TDR request in one mail will NOT be acceptable. 

3. MOST IMPORTANT: Time Line of sending TDR requests for Non Travelled: Agents should ensure TDR request should be mailed to agenttdr@irctc.co.in Immediately after chart preparation and within 1 hour of actual train departure. After 1 hour of train departure NO request for TDR shall be acceptable, as time would also be required filing TDR by IRCTC.

For Travelled: TDR for reasons like Failure of A/C, or Travel in Lower Berth or any other reason as listed in TDR reasons. So the time limit for TDR Filing shall be up to 72 hrs of ACTUAL ARRIVAL of Train at destination along with Original guard Certificate. 


IRCTC: Refund Rules and TDR Filing w.e.f 01-JULY-2013 click here


The complete list of changes can be downloaded by clicking here

File TDR in under mentioned format only:

PNR 

 

Quota

 

Train No.

 

Journey Date

 

From

 

To

 

Class

 

Distance

 

Partly/Fully Confirmed

 

TID

 

Show message history

Sl.

Passenger Name

Age

Sex

Reason for Filing TDR

1.

 

 

 

 

2.

 

 

 

 

3.

 

 

 

 

4.

 

 

 

 

5.

 

 

 

 

6.

 

 

 

 

 

Reason for filing TDR:

1. Train Cancelled By Railways

2. Train running Late by More than Three hours And Passenger Not Travelled 

3. Difference of Fare in case proper coach not attached

4. AC Failure

5. Travelled without proper ID proof

6. Wrongly charged by TTE

7. Party partially travelled

8. Passenger Not travelled